Please note that all activation and change or modification requests will be ignore if:
- You have completed a modification form, but the product was never activated at first via the activation form.
- The product code entered is invalid. Be sure there is no error in it and retry.
- Your personal PIN is not the same as the one you use when you activated the product.
- Excessive use of the modification form.
Warning! Your product will not be activated if the product code does not match with our system or if your email address is invalid.
Attention! The activation form must be use only one time per product code. In the future, for any change or modification of your information, you will need to use the modification form.
The modification form is use to send us any change and/or modification about your medical information. You just have to apply changes into appropriated fields. Where you don't need to make a change, leave the field empty because we already received and created your file with the right information. You must select an action for each field to be able to submit the modification form. There is the description for each action available:
- NO CHANGE: Select this action for that field if there is nothing to modify. If you write something in that field and selected this action, the modification will not be save!
- MODIFY: Select this action to modify the existing information in the field.
- ADD: This action is use to add information in addition to the existing information.
- DELETE: Selecting this action will permanently delete all the information registered in that field.