Returns and warranties

RETURN POLICY

If you purchased the 2BEID product in a store and you change your mind and are not completely satisfied with your purchase, simply return the unused item and not activated within 30 days of it’s purchase. The exchange or refund is at the discretion of the store. The receipt and unopened packaging, are required for any exchange or refund. The policy applies equally to online purchases made on the 2BEID site, except that you must pay the shipping costs.

We do not take back items that have already been activated or that the packaging has been opened, unless the limited 2BEID warranty applies. 2BEID reserves the right at any time to refuse any returns or exchanges. 2BEID will not pay the shipping cost of any item returned, unless a prior agreement with respect to items purchased online. If you wish to cancel an order that has already been shipped, please note that shipping charges will still apply.

If the product is defective, it should not be returned in stores. You must contact the 2BEID Customer Service Department at the toll free number 1 (800) 230-6992. In case of a defect, 2BEID will decide, after examination, if it is covered by warranty. If it is covered, 2BEID will repair the defective item or replace it with an identical or similar item, in its sole discretion. In this case, 2BEID will pay for the cost of replacement parts and shipping.

The warranty begins at the original purchase of the product and does not renew itself every time the defective product is replaced.

The 2BEID+ protection plans are not refundable.

OUR PRODUCTS WARRANTY

All the 2BEID products are covered against defects in materials and workmanship under normal use by the consumer for a limited one-year period from the original purchase date.

During the warranty period, when defect appears and the client conforms to the guidelines for product return, 2BEID may, at its discretion and to the extent provided by law; 1. repair the product using new or refurbished parts.
2. replace the product with a new product similar to the damaged product
3. refund all or part of the product’s purchase price to the customer. 2BEID is not required to repair, replace or refund the defective product if it is not returned. The repaired or replaced product is then covered for the remainder of the original warranty period.

Silicone Bracelets What is covered during normal and non-abusive use; - 6 months against the erasing of the lettering which is located directly on the silicone.
- 6 months against manufacturing defects on the attachment of the bracelet.
- 12 months against erasing of entries located on the plate of the bracelet including the QR code What is not covered; - Theft, accident or loss of the bracelet, unless you have purchased a 2BEID+ protection plan.
- Damages to the bracelet because of misuse, repetitive friction on the bracelet, contact with chemicals that damage the silicone or metal.

Stainless steel bracelets What is covered during normal and non-abusive use; - 12 months against discoloration of stainless steel.
- 12 months against manufacturing defects on the attachment of the bracelet.
- 12 months against erasing of entries located on the plate of the bracelet including the QR code. What is not covered; - Theft, accident or loss of the bracelet, unless you have purchased a 2BEID+ protection plan.
- Damages to the bracelet because of misuse, repetitive friction on the bracelet, contact with chemicals that damage the stainless steel.

Pet Tags What is covered during normal and non-abusive use; - 12 months against manufacturing defects. What is not covered; - Theft, accident or loss of the pet tag, unless you bought a 2BEID+ protection plan.
- Damages of the pet tag due to misuse, repetitive friction on the tag with other products tied together, contact with chemicals that damage epoxy.

Bag Tags What is covered during normal and non-abusive use; - 12 months against the erasing of lettering which is located directly on the silicone.
- 12 months against manufacturing defects on the clip. What is not covered; - Theft, accident or loss of the bag tag, unless you have purchased a protection plan 2BEID +. Any damages to the bag tag due to misuse, repetitive friction or chemicals that damage the silicone.

For specific guidelines associated with obtaining warranty services for your 2BEID product, please contact our customer service. THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. TO THE EXTENT PERMITTED BY LAW, 2BEID SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF PANDORA CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. PANDORA IS NOT RNO 2BEID RETAILER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS LIMITED WARRANTY.

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